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Frequently Asked Questions
Please see below for answers to common questions from customers
Guu Vision 2.0 Suction & Tech
How strong is the suction on Guu Vision 2.0?
Guu Vision 2.0 uses two suction modes to handle different everyday dry messes. Use the gentler mode for fine dust and delicate surfaces, then switch to the stronger mode for crumbs, grit, surface pet hair and debris in sofa gaps, corners and car interiors. It is designed for fast, targeted cleanups around the home and car.
Can Guu Vision 2.0 pick up pet hair?
Yes. Guu Vision 2.0 is designed to pick up loose and surface pet hair from sofas, pet beds, upholstery, car seats and tight corners. For best results, attach the combination brush tool and use the stronger suction mode. Deeply embedded hair in thick carpets may require a motorised pet vacuum.
How does the green Dust Reveal light help with cleaning?
The precisely angled green LED makes fine dust, crumbs and loose hair easier to see in places normal room light can miss. It helps you identify where cleaning is needed in sofa gaps, corners and car interiors, then check for debris left behind after cleaning.
Can I use Guu Vision 2.0 in my car?
Yes. Guu Vision 2.0 can clean car seats, seat gaps, floor mats, dashboard areas and other hard-to-reach spaces inside your car. It also works across sofas and everyday surfaces around the home. Choose the appropriate attachment for each task, such as the crevice tool for narrow gaps and the brush tool for upholstery.
Can I use Guu Vision 2.0 without any attachments?
Yes. The main unit can vacuum directly through its built-in suction opening, allowing you to pick up dust, crumbs and other small dry debris without fitting an attachment. The included tools help you clean more efficiently across wider surfaces, upholstery, narrow gaps and hard-to-reach spaces.
What is Guu Suction Tech and how powerful is it?
Unlike traditional handhelds that lose power quickly, Guu Suction Tech channels a stable, uninterrupted 16,000Pa of static pressure directly at the tip. This ensures continuous, non-fading airflow whether you are using wide surface tools or narrow crevice nozzles, pulling grit and sand out in a single pass.
What exactly comes in the box?
Your complete micro-detailing kit includes: 1 x Main Vacuum Unit, 1 x High-Reach Extension Handle, 1 x 2-in-1 Combination Crevice/Brush Tool, 1 x Precision Blower Nozzle, 1 x Vacuum Sealing Adapter, 1 x Multi-Size Inflation/Deflation Kit, 1 x USB-C Fast Charging Cable, and 1 x Premium Storage Pouch.
Can I use it to clean up wet spills or liquids?
No. The Guu Vision 2.0 is strictly engineered for dry debris and fine surface grime. Do not use it on water, wet spills, damp materials, or liquids of any kind.
How do I maintain and clean my vacuum?
Maintenance is simple and mess-free. Regularly empty the dust container via the one-click release trigger, clear any trapped hair around the nozzle, and rinse the high-efficiency filter. Ensure the filter is completely air-dried before reinserting it.
Guu Vision 2.0 Replacement Filters
Which vacuum is this filter pack compatible with?
This replacement filter pack is designed for the Guu Vision 2.0 Handheld Cordless Vacuum Cleaner. Please check your vacuum model before ordering to ensure a proper fit.
Can I use another brand or model of filter in my Guu Vision 2.0?
No. These filters are designed specifically for the Guu Vision 2.0 filter housing. We do not recommend using filters intended for other products, as they may not fit securely and can affect airflow and cleaning performance.
What is included in the box?
Each pack includes 4 replacement filters, so you can keep fresh filters ready whenever your current one needs changing.
Does this pack include the vacuum cleaner?
No. This is a replacement filter pack only. The Guu Vision 2.0 Handheld Cordless Vacuum Cleaner is sold separately.
When should I replace my vacuum filter?
Replace the filter when it looks worn, damaged, heavily soiled, or when regular cleaning no longer restores normal airflow and cleaning performance. Replacement frequency depends on how often you use your vacuum.
How do I install a replacement filter?
Switch off the vacuum, remove the current filter from the filter housing, then insert the new filter securely before using the vacuum again. Make sure the filter is fully seated in place.
Do I need to replace all 4 filters at the same time?
No. Replace the filter currently in use when it needs changing, then keep the remaining filters in a clean, dry place until they are needed.
Can I use the vacuum with a damaged or missing filter?
No. Always use the vacuum with a properly fitted filter. Replace a damaged filter before using the vacuum again to help maintain normal airflow and protect the filter housing.
How does a fresh filter help cleaning performance?
The pleated filter media helps capture everyday dust and debris while supporting steady airflow. Replacing a worn filter helps your Guu Vision 2.0 maintain consistent cleaning performance.
Orders & Shipping
Do you offer free shipping?
Yes. GuuTools provides fully tracked free shipping to all 63 countries and regions currently available at checkout, with no minimum purchase required. All applicable product import duties and product import taxes are included in the checkout total, so you will not be asked to pay additional product import duties or product import taxes on delivery. If your destination, city, or postal code is unavailable at checkout, contact cs@guutools.com so we can confirm availability and whether GuuTools can cover the applicable product import charges.
Which countries do you ship to?
We ship to the United States, United Kingdom, European Union countries, Canada, Australia, New Zealand, Switzerland, and the United Arab Emirates. If your destination can be selected at checkout, we deliver there for free.
How long does order processing take?
Standard orders are processed and dispatched within 24 hours of payment confirmation, excluding weekends and public holidays. During peak seasonal events, processing may take up to 48 hours.
How long will it take for my parcel to arrive?
Our Free Express Shipping typically delivers within 3 to 5 business days after dispatch. If available in your region, Paid Premium Shipping takes 2 to 5 business days. Exact arrival dates depend on your local carrier and transit conditions. Some remote areas may take longer than the estimated time frame, but we always do our best to deliver within 2 to 5 business days. Please note that Paid Premium Shipping is not available in every country. The available shipping options will be shown on your checkout page.
Can I modify or change my shipping address after ordering?
If your order has not left our facility, contact us at cs@guutools.com within 24 hours and we will gladly update it. Once a parcel is dispatched and in transit with the courier, address alterations are no longer possible.
How do I track my delivery status?
As soon as your package leaves our warehouse, a tracking link will be automatically emailed to you. You can monitor your shipment via that link or through the dedicated tracking portal on our official website.
Returns, Refunds & Warranty
What is your standard return policy?
We offer a 30-day satisfaction guarantee. You have 30 calendar days from the date of delivery to request a return or exchange. All returns must include the original packaging and all 4-in-1 accessories.
How do I initiate a return or exchange?
Simply email our support desk at cs@guutools.com with your order number and a brief note. Our compliance team will review it within 24 hours and provide you with authorized return warehouse instructions.
Who is responsible for return shipping costs?
For general change-of-mind returns, the customer covers the return shipping label. If your item arrives damaged, defective, or incorrect due to our error, GuuTools will cover 100% of the return expenses.
What should I do if my item arrives damaged or incorrect?
Contact us immediately at cs@guutools.com with your order number and a clear photo or video of the issue. Once verified, we will provide a brand-new replacement part or a complete replacement unit, depending on what is required, at zero extra cost. You will not need to return the affected item.
When will I see the refund credited back to my account?
We process your refund on our side within 1 business day of receiving and verifying your return package. We can control when the refund is processed by GuuTools, but we cannot control when your bank or payment provider posts the refund back to your original payment method. The final posting date depends on your financial institution. Most international banks credit the funds back within 5 to 7 business days, and you will receive the refund once that bank process is complete.
Does the Guu Vision 2.0 come with a product warranty?
Yes. Your purchase is protected by a 180-day limited warranty covering verified manufacturing defects or performance failures under normal household use. After reviewing the issue, we will provide a brand-new replacement part or a complete replacement unit, depending on what is required, at no additional cost. You will not need to return the affected item.
Customer Support
How can I reach the GuuTools support team?
You can reach our official help desk by emailing cs@guutools.com. We aim to respond to all inquiries within 24 hours.
Do you offer real-time customer assistance?
Yes, Live Chat support is available directly on our store every day from 8:30 AM to 5:00 PM BST for immediate answers to your cleaning or order questions.