Shipping policy
GuuToolsβ’ Shipping Policy
Last Updated: October 22, 2026
This policy explains how GuuTools processes, ships, and delivers orders placed through guutools.com.
1. Order Processing Time
Orders are normally processed and dispatched within 1 to 2 calendar days after payment confirmation, including weekends and public holidays. This is the order processing time; estimated transit time begins after dispatch.
If an order faces a material delay because of peak demand, severe weather or an unexpected logistics disruption, we will contact you by email.
2. Delivery Options and Estimated Timeframes
Free Shipping: Approximately 3 to 5 business days after dispatch. Most orders arrive within this estimate; delivery to remote areas may take 5 to 7 business days. Free shipping is available to every country and region currently supported at checkout.
Paid Shipping: Approximately 2 to 3 business days after dispatch, where offered at checkout. Most orders arrive within this estimate; delivery to remote areas may take 3 to 5 business days. The available paid shipping options are shown at checkout.
These estimates apply to all countries and regions currently supported at checkout. The same processing times, delivery estimates and delivery support commitments apply to orders dispatched from either warehouse.
Delivery timeframes are estimates. Customs inspections, carrier delays, address discrepancies, severe weather, and local transit conditions may affect the final delivery date. We will assist with delivery issues as described in Section 7.
3. Free Shipping and Available Destinations
GuuTools provides free shipping to all 63 countries and regions currently available at checkout. The currently supported destinations are:
Γ land Islands, Albania, Andorra, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Moldova, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Philippines, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Vatican City, and Vietnam.
All 63 destinations listed above qualify for free shipping and tax inclusive delivery as described in Section 5. The destinations we serve may change as our business operations evolve. The current list displayed at checkout will take priority.
If a destination, city, or postal code is not available at checkout, contact cs@guutools.com before placing the order. We will confirm whether shipping can be opened for that location and whether GuuTools can cover the applicable product import charges for the order.
We cannot ship to P.O. Boxes or APO/FPO military addresses at this time.
4. Address Changes and Order Tracking
Before Dispatch: Address corrections are free when requested before the order has been dispatched. Contact us as soon as possible after placing the order.
After Dispatch: Once a parcel is in transit, address changes cannot be guaranteed, although we will assist with the carrier where possible.
Tracking: After dispatch, we will send a shipping confirmation email with the available tracking information.
5. Customs, Duties, and Taxes
All prices shown on GuuTools are tax included. For orders shipped to the 63 countries and regions listed in Section 3, all applicable product import duties and product import taxes are included in the total shown at checkout.
The amount shown at checkout is the complete amount the customer must pay. Customers will not be required to pay any additional product import duties or product import taxes when the order is delivered.
If a destination, city, or postal code is not available at checkout, contact cs@guutools.com before placing the order. We will confirm availability and whether GuuTools can cover the applicable product import charges for that order.
6. Damaged, Defective, or Incorrect Deliveries
Contact cs@guutools.com with your order number and clear photos or video of the issue where possible. Our team will review your enquiry within 24 hours and discuss whether a return is needed to confirm the problem and support future product improvement.
If photos or video sufficiently confirm the issue and you choose a replacement, no return is required. We dispatch the appropriate replacement part or complete unit within 2 to 3 business days after confirming the issue and add tracking to your original order.
For a refund for a confirmed product fault, the product must be returned with return postage covered by GuuTools. We initiate the refund within 2 to 3 business days after receiving it. We also cover applicable return costs for transit damage, incorrect goods or our own error. Full terms and statutory protections are in our Return & Refund Policy.
7. Delayed, Lost, or Missing Parcels
Tracking has not updated or delivery is overdue: Contact cs@guutools.com with your order number. Our customer support team will help trace the parcel with the carrier and normally take further action within 3 to 5 business days of receiving your enquiry. We will keep you informed while working to resolve the issue and protect your consumer rights.
Confirmed lost parcels: If the parcel is confirmed lost, you may choose a refund or a free replacement shipment.
Marked as delivered but not received: Contact cs@guutools.com with your order number. We will open an investigation with the local delivery carrier and aim to provide a final resolution, such as a refund or replacement shipment, with up to 25 business days of receiving your enquiry. The actual resolution time depends on the carrier's investigation timeframe. We will keep you updated if more time is required. This process does not affect your statutory consumer rights.
8. Multiple Shipping Addresses
We can ship to one address per order. Place a separate order for each additional delivery address.
Need Help with Your Delivery?
For questions about delivery, tracking, or shipping restrictions, contact cs@guutools.com.
