GuuTools™ Return & Refund Policy

Last Updated: August 4, 2026

At GuuTools, we stand behind the engineering and quality of our products. This policy applies to eligible products purchased directly from guutools.com.

30 Day Money Back Guarantee

You have 30 calendar days from the date of delivery to request a return, exchange, or full eligible refund.

For a standard return, the item must be in its original packaging and include all attachments, nozzles, charging cables, filters, and other accessories supplied with the order.

All return requests must be submitted to and authorized by GuuTools customer support before any product is sent to the return address.

How to Start a Return

1. Submit Your Request: Email cs@guutools.com with your order number and a brief reason for the return. Include a clear photo or short video if the item is damaged, defective, or incorrect.

2. Complete the Return Registration: Our team will review your request within 24 hours. We will record the order details, reason for return, affected product, proposed resolution, and other information required to identify and process the return.

3. Receive Written Return Authorization: If the return is approved, our support team will provide written return authorization, the applicable return reference details, and confirmation that the product may be sent to the authorized return address.

4. Send the Authorized Return: Do not send the product until written return authorization has been issued. Follow the packaging, reference, carrier, and shipping instructions provided by our support team. Include the return reference details with the parcel so that it can be matched to your order.

5. Receive Your Refund: Once an eligible authorized return is received, identified, and inspected, the full eligible refund will be sent to the original payment method within 5 to 7 business days. Your bank or payment provider may require additional time to post the funds.

Authorized Return Address

After receiving written return authorization from GuuTools customer support, approved returns may be sent to:

GuuTools Returns
10 Grange Park
West Bridgford
Nottingham
NG2 6HW
United Kingdom

IMPORTANT: This address may only be used after the return has been registered and authorized in writing by GuuTools customer support.

Sending a parcel to this address without prior written return authorization does not create an approved return. Unauthorized parcels do not contain the required return authorization and order matching information and therefore cannot enter the standard refund process.

GuuTools cannot guarantee that an unauthorized parcel can be identified, matched to the correct order, accepted, stored, or processed. A refund cannot be processed until the parcel has been identified, the returned product has been received or valid evidence of return has been provided where legally applicable, the product has been inspected where required, and its refund eligibility has been confirmed.

If you have already sent a parcel without authorization, contact cs@guutools.com immediately and provide your order number, carrier, tracking number, shipping receipt, contents of the parcel, and date of shipment. Providing this information does not guarantee that the parcel can be located or accepted as an eligible return.

Return Shipping Fees

Change of Mind: Customers are responsible for return shipping costs for unwanted items, personal preference, or items ordered by mistake. Original shipping costs are nonrefundable, except where applicable law requires otherwise.

Verified Product Quality Issues: If a return or replacement is required because of a verified manufacturing defect or performance failure under normal household use, GuuTools will cover the authorized return shipping cost and the shipping cost of the replacement part or replacement unit.

Damaged, Incorrect, or Mishandled Orders: If an issue is caused by transit damage, an incorrect item, or an error on our part, GuuTools will cover the applicable authorized return shipping and replacement shipping costs.

Customer Caused Damage or Loss: Damage, misuse, or loss caused by the customer after delivery is not covered by the limited warranty. These cases will be reviewed individually. If GuuTools agrees to arrange a return, replacement, or reshipment in such circumstances, the customer will be responsible for any applicable return shipping and reshipment costs.

GuuTools does not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. Contact cs@guutools.com immediately with your order number and a clear photo or short video showing the issue.

After the issue has been reviewed and verified, GuuTools will determine the appropriate resolution based on the circumstances. An approved resolution may include a brand new replacement part or a complete replacement unit, depending on what is required.

For verified product quality issues, transit damage, incorrect items, or errors on our part, approved replacements and the applicable authorized shipping costs will be provided at no additional cost to the customer.

Where a physical return is required, our support team will register the return, issue written return authorization, and confirm the authorized return address and shipping instructions.

In certain cases involving a verified defect or a minor component, our support team may determine that the affected item does not need to be physically returned.

Do not send any product before receiving written return authorization. Products returned without the required authorization and order matching details cannot enter the standard refund process and may not be identifiable, accepted, or processed.

180 Day Limited Warranty

Eligible products purchased directly from guutools.com are covered by a 180 day limited warranty from the date of delivery. The warranty covers verified manufacturing defects and performance failures occurring under normal household use.

Each warranty claim is reviewed individually. Evidence of the issue and the original order may be required to verify the claim.

After a warranty claim has been reviewed, verified, and approved, GuuTools will provide a brand new replacement part or a complete replacement unit, depending on the nature of the issue and what is reasonably required.

For an approved claim involving a verified product quality issue, GuuTools will cover the authorized return shipping cost where a return is required, together with the shipping cost of the approved replacement part or replacement unit.

In certain cases involving a verified defect or a minor component, our support team may determine that physically returning the affected item is unnecessary.

If a physical return is required, our team will register the return, issue written return authorization, and provide the applicable authorized return address and prepaid shipping instructions.

The warranty does not cover accidental damage, misuse, unauthorized modification, normal wear, loss after delivery, or purchases made through unauthorized sellers or pre-owned platforms.

Cases involving damage, misuse, or loss caused by the customer will be reviewed individually. If GuuTools agrees to provide a return, replacement, or reshipment option outside the limited warranty, the customer will be responsible for any applicable return shipping and reshipment costs.

Order Cancellations and Exchanges

Contact us as soon as possible if you need to cancel or change an order. We will make every reasonable effort to help before the order is processed or dispatched.

Once an order has shipped, it cannot be cancelled and may be returned after delivery in accordance with this policy.

For an exchange based on personal preference, place a new order after your return has been approved. The customer is responsible for the applicable return shipping cost.

Any product being sent back for an exchange must first be registered and authorized by GuuTools customer support.

Statutory Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights that cannot lawfully be limited or excluded.

Where applicable law gives a customer the right to cancel, reject goods, return an item, provide evidence of return, or receive a refund, GuuTools will process the request in accordance with those legal requirements.

Need Further Assistance?

For questions about returns, refunds, exchanges, return authorization, or warranty claims, contact cs@guutools.com.

Do not send any product to the return address until GuuTools customer support has registered the return and issued written return authorization.